Categories
You are here: FAQ-Buy

FAQ-Buy

 


What does shipping cost?

We send Your order from Aquapac-Aquaman Deutschland GmbH, Bückeburg depending on Your payment method with DPD, DHL or Deutsche Post.
The freight cost are independent of the number of ordered cases:

  • Germany: Euro 3,90
  • Europe, incl. Switzerland: Euro 6.90
  • Worldwide: 16,90 Euro.
  • Germany cash on delivery: not available anymore.
  • Express: please contact us.

               

top


How long does the sending take?

  • Germany: 1 to 2 labourdays
  • Austria, Switzerland and BeNeLux: 2 to 4 labourdays
  • Rest of Europe: 3 to 7 labourdays

All shipments are replicable. Please ask us if it should take longer. After ordering online You get a shipping confirmation by e-Mail on the same or next workday. In case of prepayment the e-Mail is sent when we receive the payment.

top


If an article is not in stock?

Usually we have all Aquapacs in stock. It might come to delays especially when the media recommended a case. You can nevertheless order it online. All articles in the shop show the status of availability. If it is urgent please call us. We try our best!

top


What are the payment options?

You have got the choice of several payment option in our shop: By Credit card (we accept American Express®, MasterCard® or VISA®, Diners Club®), by cash on delivery (German: Nachnahme), by PayPal, or by prepayment (German: Vorab-Überweisung or Vorkasse). Authorities may purchase on account.

 

mastercardvisaamex

 

top


Do I have to pay VAT?

Usually yes. Our prices are including 19% German V.A.T. If you order from Switzerland, the vat will not be reported during the order process.

top


Is this site secure?

We have been in the internet for 20 years and we have obtained our customers’ confidence and a good reputation. The data transfer during the order is SSL encoded and cannot be fished by anyone. Your personal data and especially Your credit card data is safe.
If You however prefer other methods You can pay by PayPal. Or order by phone.

top


Do I have to buy online? Or can I purchase Your products in high street shops?

Of course You don’t have to buy online directly from us. Aquapacs are available in specialist shops as well like for example in all Globetrotter affiliates, the Finnmark Group with its 17 outdoor shops, affiliates of the aqua-nautic GmbH, A.W. Niemeier GmbH or Compass Yachtzubehör H. GmbH. To find a shop near You please visit our (Germany only) Dealer List

top


How can I reach You in case of problems?

Our business hours are Monday through Thursday (10 am to 5 pm) and Friday (10 to 4).

Our phone number: +49 (0)5722/ 98 10 50
Our fax number: +49 (0)5722 / 98 10 52
Our e-Mail: info@aquapac.de

top


Replacement and withdrawal:

In case You should not be satisfied with one of our products use your right of withdrawal, please  You may of course try if Your device fits into it but the Aquapac has to be in resellable condition. We reserve the right to charge an appropriate amount for the use of the goods returned in this period if they show signs of use.

 top


Defective Aquapac?

All deliveries are controlled and packed carefully before being send. Claim apparent damages with the parcel service at the door. Damages You cannot see from outside must be claimed with us within seven days in written form:

Aquapac-Aquaman Deutschland GmbH
Donaliesstr. 2 B
31 675 Bückeburg
Germany

Fax: +49 (0)5722 / 98 10 52
e-Mail: info@aquapac.de

 

Returnsheet

top


Online Dispute Resolution

The platform for the online dispute resolution established by the ODR regulation represents a central point of contact for consumers and businesses. The OS platform is out of court to settle disputes between consumers and entrepreneurs. It's an interactive Web page, which can be used free of charge in all the official languages of the EU. The OS platform can be reached via the following link:

http://ec.europa.eu/consumers/odr/

Our E-Mail: info@aquaman.de

top

Facebook YouTube Immerse Yourself - 26 Years aquaman.de